Frequently Asked Questions.
As you are visiting our India store all prices displayed are in Indian Rupees
The size guide serves as a general guideline for helping you find your correct size fit. Please bear in
mind our silhouettes do vary from a slim to oversized fitting – so please always check ‘size and fit’
under each product. If you have any questions regarding a fit of a garment please email customer
care or connect with us on whatsapp before purchasing.
If you wish to change your order after placing the order, please contact customer care right away, if
you haven’t yet processed your order, we will be happy to make changes to your order. If you need
us to cancel your order please contact customer care right away including your order number and
full name in your request. We can only accept a cancellation that is made within 24 hours of placing
the order.
Please contact us (email / call us) straight away so we can help you with this
Each garment has care instructions listed in the product page and we will also include a care note in
the delivery package. We recommend dry cleaning after your first wear and for the rest hand wash
in cold water.
Yes, We do o er customization ONLY for the products we o er. Please email/whatsapp us for
customizations such as L Increase/decrease in lengths, neckline coverage, personalized embroidery
details, color options etc.
Please connect with us on our whatsapp +91 9011222567 before placing an order. Our design team will help
you with the measurements
We ship all over the world
We ship all over India for free on orders over Rs.2000. Orders of a lesser value (for India) and all
international orders, have a standard delivery fee of 200 INR. You will be able to view the
information at the time of checkout.
Once you’ve received your shipping confirmation email you can track by clicking on the tracking link
and see the status of your delivery. Please note that it may take 24 hours for tracking updates to
appear
If the items you have order are in stock, your order will be dispatched within 1-2 business days. If
the items fall under ‘made to order’, we will be able to dispatch your order within 7-10 working days.
If you want an express delivery, please contact us on +91 9011222567 or email us on
info@smitagolani@gmail.com. Please note there will be an additional charge for this service.
If you purchase from outside of India, you, the buyer, are responsible for all customs & duties
associated within your own country. For detailed information, we recommend contacting your local
customs o ce or reading our shipping terms page. We are legally required to declare the full value
paid on all orders and must include the correct invoice for customs.
Most of the products are made-to-order just for you. As a policy, we do not o er cash refunds. A credit
note will be issued with a validity period of six months
Unfortunately, we do not have a return policy. If the garment that you have purchased is not right
for you, you have 48 hours to make the exchange ONLY for the same item in a di erent size. Please
ensure that the garment is unused, is in the original packaging and has all the original tags. Once we
receive the return package, we will review and process the exchange. We do not accept an exchange
for items marked as SALE or ONE SIZE. Unfortunately, we do not accept any international returns /
exchanges at the moment
We have a courier service that will facilitate the return, however this will be chargeable. Once we
receive your request for exchange, we will send you an email stating all details and charges of the
return. Be sure to view our size chart before placing your order to make the purchase seamless.
YES. A flat shipping charge of INR 200 is applicable pan India. Free shipping on order value above INR
2000. Orders placed with cash on delivery payment method will have an additional charge of INR 150.
Online: We accept all major Credit and Debit Cards (Visa, Mastercard, Amex, Diners Club and
Maestro) , UPI and Paytym for domestic and international online purchases. You can also pay via net
banking or use our a liated online wallets. If you would like to pay via bank transfer please send us
a message on +91 9011222567
To create an account click here
Click here to reset your password
PLEASE WRITE TO US ON info.smitagolani@gmail.com AND WE WILL REVERT TO YOU WITHIN 24
HOURS