FAQ
Frequently Asked Questions
WHAT CURRENCY ARE YOUR PRICES IN?
As you are visiting our India store all prices displayed are in Indian Rupees
HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?
The size guide serves as a general guideline for helping you find your correct size fit. Please bear in
mind our silhouettes do vary from a slim to oversized fitting – so please always check ‘size and fit’
under each product. If you have any questions regarding a fit of a garment please email customer
care or connect with us on whatsapp before purchasing.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
If you wish to change your order after placing the order, please contact customer care right away, if
you haven’t yet processed your order, we will be happy to make changes to your order. If you need
us to cancel your order please contact customer care right away including your order number and
full name in your request. We can only accept a cancellation that is made within 24 hours of placing
the order.
WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED, INCORRECT OR FAULTY?
Please contact us (email / call us) straight away so we can help you with this
HOW DO I CARE FOR SMITA GOLANI LABEL GARMENTS?
Each garment has care instructions listed in the product page and we will also include a care note in
the delivery package. We recommend dry cleaning after your first wear and for the rest hand wash
in cold water.
CAN I CUSTOMISE MY ORDER?
Yes, We do o er customization ONLY for the products we o er. Please email/whatsapp us for
customizations such as L Increase/decrease in lengths, neckline coverage, personalized embroidery
details, color options etc.
I WANT TO CUSTOMIZE MY SIZE BUT I’M NOT SURE OF MY BODY MEASUREMENTS?
Please connect with us on our whatsapp +91 9011222567 before placing an order. Our design team will help
you with the measurements
WHERE DO YOU SHIP?
We ship all over the world
IS THERE A SHIPPING FEE?
We ship all over India for free on orders over Rs.2000. Orders of a lesser value (for India) and all
international orders, have a standard delivery fee of 200 INR. You will be able to view the
information at the time of checkout.
WHAT’S THE STATUS OF MY ORDER?
Once you’ve received your shipping confirmation email you can track by clicking on the tracking link
and see the status of your delivery. Please note that it may take 24 hours for tracking updates to
appear